Terms And Conditions For Players At Raptor Casino How To Know All The Rules And Play Safely Before Signing Up, Make Sure You Read The Specific Requirements For Each Canadian Customer

They must show valid ID and confirm that they are at least 18 years old. To make sure that deposits go through and withdrawals happen quickly in $, personal information like payment details and identity verification must be correct. If you give false information, you might not be able to get in or be banned for good. Each person is only allowed to have one active profile. Having multiple accounts could mean losing bonuses and money. According to Canada law, all balances in $ are closely watched to make sure they follow compliance and anti-money laundering rules. The amount of money you can deposit or withdraw depends on your payment method and account status. Check your profile or contact support for exact thresholds. There are certain rollover rules for bonuses, promotional credits, and free spins. To avoid losing out on possible winnings, be sure to check the wagering requirements and expiration dates right in your promotions section. If you play in a way that isn't normal, like using software to automate your actions or teaming up with other players, your account will be suspended right away and you might lose any balance you have in $. To get started safely, make sure you meet the requirements for your area, gather your documents, and always read the most recent updates to these user guidelines to avoid problems.

Steps To Register And Verify Your Account

1. Use a valid email address and a strong password to make your own profile.
2. People from Canada must be at least 18 years old and make sure there are no local rules against playing interactive games.
3. If you don't give correct identification information, your profile may be suspended.
4. When you sign up, you need to give your full legal name, current address, birth date, and cell phone number. If there are any differences between the information you give and official documents, you won't be able to access them.
5. Make sure that the information on your ID card matches the information on your government-issued ID.
6. Send clear scans or photos of an ID document, like a passport, driver's license, or national ID card, to confirm your profile.
7. You may need to show proof of address, like a recent bank statement or utility bill. The name and address on these documents must be the same as the ones you used to sign up.
8. You may be asked to verify your mobile phone with a unique code.
9. Each person can only have one profile. If you try to register multiple times or get around age or country restrictions, your account will be closed right away and you will lose your balance in $.
10. You can add to or take money out of your $ balance after you finish successfully.
11. You can only make withdrawals after passing all verification checks and giving extra paperwork if asked. If the details aren't clear or the supporting documents are missing, things could take longer. If your account is locked during verification, get in touch with support right away.
12. All of the steps follow anti-money laundering laws and protect the people of Canadian.

Important Rules For Betting And Information About Bonuses

Follow all the rules for promotional turnover to make sure you can withdraw in $. Before playing any allowed games, always check to see if certain offers need to be activated first. Only confirmed transactions in $ count towards a reward if a minimum deposit is required. If you take money out before meeting the required playthrough, any bonuses and rewards you haven't used will be lost.

Contribution Rates By Game Type

At any given time, each account can only have one active promotional offer. If you get money from free spins or other gifts, there are usually limits on how much you can win in $. These limits are usually 40 times or more. To avoid failed withdrawals, always read the terms for each person before participating. If you cheat or try to get around the playthrough requirements, your account could be permanently banned.

Bonus Validity And Maximum Bet During Playthrough

If there are any problems with bonus offers and account funds in $, get in touch with support right away. To avoid losing their bonus, Canadian users should only use payment methods that are registered in their own name to deposit or withdraw $.

Limits On Withdrawals, Processing Times, And Kyc Steps

As soon as you meet the required turnover criteria, ask for your payouts. Before you start a transaction, make sure your balance in $ is at least the minimum amount.

Withdrawal limits: In a single day, you can't take out more than 30000 $ or more than 50000 $ in a month. Following standard procedures, big jackpot wins can be paid out in monthly installments. Promotional campaigns may have more restrictions. Check the details of each offer to be sure.

Time to process: Requests that are standard are looked over by the company within 24 hours. The speed of the payout also depends on the payment method you choose: e-wallets take 0 to 2 days, bank cards take 1 to 5 days, and bank transfers take up to 7 days. If verification is still pending or there are banking holidays in Canada, there may be delays.

Know Your Customer (KYC): Before making their first withdrawal or whenever asked, every account holder must show proof of identity and residency. A colour scan of a government-issued document (like a passport or national ID), a recent proof of address (like a utility statement or bank letter that is no more than 90 days old), and, if necessary, proof of ownership for the payment method used are all common KYC requirements. If you don't follow the rules or send in changed documents, your withdrawals will be put on hold. To avoid having your requests turned down, make sure that the information in your profile matches the information in the documents you sent in. Once your KYC status is confirmed, transfer requests will go through much faster. If you need help collecting your winnings in $, our support staff is here to answer your questions and make sure that all eligible Canadian users have a safe experience.

Rules And Responsibilities For Players

You must treat all site members and support staff with respect. If you use abusive language, make threats, make racist comments, or harass someone in chat, email, or while playing a game, your account will be suspended or permanently closed.

Users need to keep their login information safe and not share it with anyone. If you see any suspicious activity or someone who isn't supposed to be there, you should report it right away using the official contact methods.

The person who owns the account is solely responsible for everything that happens through their profile, such as updating data and making financial transactions.

When they sign up for an account, people must give accurate personal information and keep it up to date. If you use fake data or try to impersonate someone else, your account will be immediately restricted, your balance will be frozen, and you may be reported to the appropriate authorities.

Setting your own deposit limits and not trying to make up for losses by raising your stakes are two ways to play responsibly. In the responsible gambling section, you can find tools for self-exclusion, deposit control, and reality checks. These features can be turned on without penalty if a user asks for them.

Using more than one account, working together with others, exploiting software, or using third-party programs to get an unfair advantage are all against the rules for how users should act. If you break the rules, your money will be taken away and all of your related profiles will be banned.

How To Resolve A Dispute And File A Complaint

If you're unhappy with a transaction, payment in $, account actions, or service interactions, please contact Customer Support right away through live chat or a dedicated email.

To help with a full investigation, please give your account information, a clear description of the problem, relevant transaction numbers, and any other documents that might help.

How To Handle Complaints

All claims are confirmed within a day. We give priority to problems with payment mistakes, technical problems, or balance differences in $. Most submissions are taken care of in seven business days. Users are kept up to date throughout the process, which can take up to 21 days for complicated issues that need to be looked at by a third party.

Escalation And Outside Mediation

If you're not happy with the solution, ask for a Manager review to take the complaint to the next level.

When internal resolution doesn't work, customers can send unresolved cases to the Alternative Dispute Resolution (ADR) body that the service is licensed to operate in. Decisions made by an outside mediator are final and must be followed by the laws and rules of Canada.

Please keep all letters and evidence until your case is over.

Only people who have an account can file complaints. If you abuse the complaints process by sending in fake or duplicate complaints, your account may be suspended or closed.